Orders

Orders outside Northumberland County will be shipped through Postal Service.  We take payment at the time of order for Patangies Chocolates through Paypal.  The shipping cost will be paid when your chocolates are recieved at your home.

If you need to cancel an order, please contact us immediately on 1-506-773-4877. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Refunds.  All orders will be confirmed by email.

Delivery

We will deliver the goods to you at the Delivery Address and will make every effort to deliver on the date requested by you. However, while we make every effort to deliver on this date, all dates specified are estimates only. We have aligned ourselves with courier partners who we believe will always do their best to deliver products on the date you have requested.

Anyone at the Delivery Address who receives the goods shall be presumed to be authorised to receive the goods.

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

It is the responsibility of the customer to inform Patangies Chocolate if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

As a guide only, our couriers attempt to deliver to business addresses between 9am and 5pm, and to home addresses up until 6pm. Unfortunately, we are unable to give a guaranteed time of delivery.

You agree that when our courier partner is satisfied that the order has been delivered, delivery of the order has taken place within the terms of the agreement between you and us.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery.

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Chocolate delivery charges within Norhtumberland County for a cost of $10.00. Delivery within City limits the cost will be $5.00. The Delivery cost will be added to your total cost upon arrival.(Please allow 3-5 days from when order is placed.